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Pass on Day One

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Contact, and where your question really belongs

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Pass on Day One does not publish an email address, phone number or contact form. Almost everything a candidate needs to ask about, from an eligibility audit to a lost appointment, lies with the credentialing body or its test vendor, not with us, so this page sorts those questions by situation and says who to ask.

On this page 6 sections
  1. Your application or eligibility3
  2. Your appointment
  3. Your score or a retake
  4. A figure or question on this site
  5. Why there is no inbox
  6. Sources5

Your application or eligibility

  • CHPN and ACHPN: HPCC reviews the application and any audit; you apply on its site before PSI books you in.
  • IC&RC ADC: your member board, or the state board that uses the exam, approves you. Applications go to the board, not to IC&RC.
  • RPSGT: BRPT, through its Self Service Portal, including questions about which pathway your hours or credential fit.

For booking steps in order, see the registration pages: CHPN, ACHPN, IC&RC ADC, RPSGT.

Your appointment

Once the body has cleared you, seats, dates and moves are handled by its test vendor, which is PSI for both HPCC exams, Prometric (IQT) for the counselor exam and Pearson VUE for the sleep exam. Their rules differ. For the counselor exam, changes and cancellations go through IQT, which asks for notice in advance and charges a fee; the IC&RC ADC registration page gives both figures. HPCC and BRPT allow a free move inside your testing window if you give notice in time, and each registration page sets out the details.

Your score or a retake

HPCC and BRPT give you pass or fail on screen. For the counselor exam the final report comes from your board, as does the go-ahead for a retake, because at least 90 days must pass and the board books it. Score verification letters, appeals and remediation plans are matters for these bodies as well.

A figure or question on this site

Every fact table cites a document and a reading date, so you can open the same file and compare. Where the two differ, go by the body's current version. The way we correct a figure or withdraw a question is set out in the editorial policy.

Why there is no inbox

No mailbox exists on this domain, and we would rather say so than print an address no one reads. Nothing about your exam can be settled here, and keeping no messages also means keeping no personal data beyond the short visit record described on the privacy page.

Sources

  1. [1]HPCC: CHPN Computer Based Examination Candidate Handbook, December 2025 (PDF) advancingexpertcare.org, consulted Nov 11, 2026
  2. [2]HPCC: CHPN (Registered Nurse) credential page advancingexpertcare.org, consulted Nov 11, 2026
  3. [3]IC&RC: General Candidate Guide, updated April 1, 2025 (PDF) internationalcredentialing.org, consulted Nov 11, 2026
  4. [4]BRPT: RPSGT Candidate Handbook (web page) brpt.org, consulted Nov 11, 2026
  5. [5]IC&RC: Retakes, disclosure, grievance and appeals internationalcredentialing.org, consulted Nov 11, 2026